Service IT Project Assistant (Implementation & Training)

Brno, Czechia
I am interested

As a part of our ongoing efforts in Service Management System (SMS) implementation, we are looking for a strong support role, Service IT Project Assistant, to assure training and user acceptance in various regions. This person will support each region with his/her presence during the early stages of implementation after the initial training until the user base is fully taught how to use the system with minimal mistakes. You will work closely with our Service IT Business Consultant who is in charge of the project and reported to the Director of Global Customer Support.

Job description

After a short period of introduction where you are trained to be an operator at Administrator level, you will be focud on:

  • Assure SMS user acceptance,
  • Support SMS users with training and creation of user documentation (tips&tricks),
  • Identify data consistency issues and resolve them,
  • Be the primary contact to support regions in early implementation phase,
  • Manage users in SMS,
  • Input data into SMS,
  • Identify SMS areas for structural improvement.

An ideal candidate will have

  • Bachelor (BSc.) degree level education, background in economics,
  • Basic data analysis capability, good knowledge of Excel,
  • Practical approach coupled with planning skills,
  • Strong process understanding, analytical, systematic and structured thinking,
  • Strong communication skills, proven ability to teach and train, create manuals, etc. ,
  • Czech and English at least B2 – regular communication in English.

We offer

  • Engaging, creative and meaningful work,
  • A modern working environment in a prestigious company producing high-end products based on cutting edge technology,
  • A position in a global and expanding high-tech Czech company,
  • Competitive benefit package,
  • Location in Brno – Kohoutovice,
  • Start day upon agreement,
  • This position is intended for the period of 1 year. After successful completion of the project an internal transfer is a possibility if there is a suitable vacancy.

Are you interested?

Feel free to send us your (i) professional resume and (ii) cover letter describing reasons of your interest and expectations.

A review of applications will run continuously as they are received and until the position is filled. The short-listed applicants complying with the requirements will be invited for personal or Teams interviews.

We are looking forward to your application!

TESCAN is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees.


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